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News
h2desk v3.5.0 released
by Neran on September 23, 2009

h2desk v3.5.0 released!

Some of the changes:

  • Support Sidebar added
  • Email template close link bug fixed
  • Added "close_url" variable to email template list
  • Ticket reply with canned file attachment bug fixed
  • Added "next" & "previous" links on tutorials and knowledgebase articles
  • Related tutorials dropdown bug fixed
  • Lookup ticket bug fixed
  • Large attachments hangs fixed
  • Email fetching improved
  • SMTP support added
  • “Post as staff note” checkbox moved to main ticket reply screen
  • Private messaging display bug fixed
  • Ticket statistics now reflect the "waiting for customer" status
  • On ticket search - default status changed the "all"
  • Email notification on new ticket as staff bug fixed
  • Creating a new user is now easier and less confusing
  • A few new API methods
  • Some design changes